Home Screen

• Upcoming courses – it’s not clear if that is for me or just general courses, I’m interested in.

Education

• I don’t like when there is a menu down the left and on top – not clear on the hierarchy

• Left side menu is consistent but once you’re in Education how you further refine information is not consistent

• Sometimes it’s a filter and sometimes it’s a button

Courses

• Would like to see more filtering on who I’m sending this to

• Not a very dense display – pictures take up too much room – it’s the labels that are giving you information – could show 8-10 courses easily

• If I’m spending $100, I would like to see a demo

• Some unnecessary level of filtering

  • 1990s pre-determined criteria instead of just showing what you want by using the search bar

  • Search versus filter – confusing would think to search and then filter

• Save to wish list

  • Confusing – don’t know what my learning is, and I don’t know why drone is in there

• Opportunity for gamification around completion regardless of if you get an official certificate

• Some users thought the Course Catalog menu has too much space taken up by the card system and that it does not provide the data they would like to see at a higher level

Learning Plan

• Due dates – complete tag is a little confusing

• Ability to rank or filter by due date would be helpful

• Some users though the “Helicopter Operations” course is something that they were already signed up for and tried to hit the course on the learning plan to get to it instead of going to all courses catalog

• Found it difficult to understand the flow of the learning plan and that the categories needed to be reorganized.

Calendar

• I want to click on date and plus icon – color coding would also be nice

• Natural inclination for multiple dates is to click and drag

• Not particularly easy to use

• Would assume I could click the box and not specifically the number

• Confusing when I’m adding to my calendar which calendar this is going to

• “Do I need another calendar in my life?”

Radar Chart

• If you hold a certificate your skill would be at 8 level – not sure about skill (communication) versus something, you completed a certificate in (CPR)

• Could refine categories – communication would fall under teamwork

• Not familiar with it but intrigued by layout and what you might be able to do with it

• Unclear how performance relates to training

• Micromanaging people’s metrics is kind of not what people would want to happen -not a big fan

• Typeface was too small

• User on the older side were not that fond of the radar chart as to them it was something that they have not seen before and were not familiar with reading charts like that

  • User mentioned that they prefer things like bar charts

• User on older side also mentioned that to them performance charts are not necessary as they figure everyone that is there on a mission is the best of the best and does not care if they are others that performed better but are not on the scene

  • User seemed more focused around this app being used on mission than as administrative in between missions

Skills Endorsement

• Confusing because you have evaluation on Performance page but not an option to endorse skills

• Would have like to add comments on why I’m endorsing this skill

Expiring Credentials

• Confused about where to find this – went to education > certifications and then went to My Learning Plan

• Seemed like their main draw for this was just to see expiring certifications and maybe licenses, other than that they did not see a major use case for marking other items as expiring

Add Certification

• No obvious place to add certification – button needs to be more obvious – possibly need to reword to Upload

• Some users have had a hard time seeing the “Add Certification” button on the Certifications page

• Most users went to the education page to manage their certifications instead of going to their user profile or the “add item” feature next to the Upcoming Expirations box

  • Might be due to the lack of onboarding for this app atm, because if they were to create their profiles, they might better understand what exists there

  • Might be good to have it featured in both places though

Resource Library

• Following a link outside of the platform might be challenging

• Assumed I would be able to let my teammates know I added a resource

• Assumed adding a resource would be on Education page

• Refine to 3.5 stars is not easy to find or easy to understand – users went back into filters to find – having filters in two different places is confusing

• How do I know if someone has already listed this resource?

• The refinement of stars being on the right side seemed to trick up some users, as they thought it might be part of the filter system to begin with

• Let the topic be approved or denied by the person most experienced in that topic

• The level of review for the peer review system, that might be appropriate for the community would be pushed out to the team as an available resource

Directory

• Would like to know if this is my assigned team or entire task force

• Would like to be able to identify who is on my team

• Scribe would not be necessarily a category – everyone would be able to handle that function

• Ways to sort the team, but have it default too alphabetical

User Profile

• Not clear what this is used for (social versus managerial)

  • If it’s for management of team, I want to see

    • Availability for call outs

    • Address

    • Constraints on things they can do or health risks

    • How long they’ve been on the team

    • Skills

    • Role on team

    • Previous missions

    • Past employments

• Density – too much white space that could be used for information and remove scrolling

• Give some form of service icon to show their availability and some form of wording to let the team know their outside of SAR work schedule (IE: 9-5 job)

Incident Commander Review Expiring Certs for Team

• Thought it would be in the Education > Certifications

• It seemed to be 50/50 on whether people access this through the Home Dashboard quick links versus going to either education or performance to try and find this data

• Easy way to message the team to share events or a short text form to communicate with certain people

Additional Feedback

• Not clear what the difference is between courses and resources – would like to just browse through all opportunities to see all content – remove the unnecessary hierarchal elements – maybe some type of labeling or color to show the difference between resources and courses

• Keep this as straightforward and low friction as possible – not pushing the cognitive load – remove unnecessary hierarchy

• Use common design motifs in a consistent way

• Easy way to message the team to share events or a short text form to communicate with certain people on the platform.